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Dell Privacy Breach

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Suite PH 301, Pontac House
HALIFAX, NS B3J 1S9
www.wagners.co
Email: [email protected]

Please note: we will keep confidential any personal identifying information that you provide on this form, subject to first receiving permission from you.

Please complete this form if you wish to be kept informed of the progress of this case.

Completing this form creates no financial obligation for you. It does not create a lawyer/client relationship between yourself and Wagners (or any of its lawyers).

By completing this form you are asking Wagners to include you in our list of potential members in this class action, but our firm is not agreeing to represent your personal interests. Wagners will represent the interests of the class as a whole.

The definition of the class of people included in this class action may in the future change or be modified. We may not inform you or the public if and when the class definition changes.  It is your responsibility to ensure that your own personal interests and legal rights are being protected. You may wish to obtain independent legal advice in order to determine whether it would be in your best interest to pursue independent litigation in this matter. Should you meet the definition of a class member, you may be entitled to compensation if there is a final judgment or settlement in favour of the class. However, the class definition may change over time, and there is no guarantee of compensation regardless of the class definition.

DELL PRIVACY BREACH

CLASS ACTION INTAKE FORM

  • THIS FORM IS FOR INFORMATIONAL PURPOSES ONLY. IT IS NOT A CLAIM FORM AND DOES NOT GUARANTEE ELIGIBILITY FOR ANY EVENTUAL COMPENSATION.
  • MM slash DD slash YYYY

  • SECTION I: CONTACT INFORMATION

    Claimant’s Name

  • Other names Claimant may be known as, if any (including maiden name, if applicable):

  • Claimant’s Mailing Address:

  • Claimant’s Preferred Form of Contact:

  • Contact Person (If Other Than Claimant) and His/Her Contact Information:

  • Preferred form of contact:

  • Claimant’s Marital Status: (Please Select)

  • SECTION II: PRIVACY BREACH INFORMATION

    Dell used a service provider (the “Provider”) to deliver customer support in a call centre located in India. Employees of the Provider were found to have inappropriately disclosed Dell customer data lists to third parties in June and November of 2017.

    Dell is unaware what information was breached in the June 2017 breach. Dell was able to confirm that the personal information of approximately 7,883 Canadian Dell customers was breached and sold to a third party in November of 2017. It may be that some Canadian Dell customers’ information was breached in both breaches.

    PART A: JUNE 2017 PRIVACY BREACH

  • 1. Did you purchase Dell products or speak with Dell customer service or tech support between January 2008 and June 2017?

  • 2. If Yes to Question 1, did you provide Dell with your personal information when purchasing products or speaking with Dell customer service or tech support between January 2008 and June 2017? Personal information includes but is not limited to name, address, email address, telephone numbers, credit card numbers, and social insurance number.

  • 3. If Yes to Question 2, in or after June 2017, have you received, or do you suspect you’ve received, Targeted Tech Support Scam calls, emails or other correspondence claiming to pertain to your Dell product or service? Targeted Tech Support Scams include circumstances in which the scammer poses as an employee of Dell and has your personal information (including name, address, email address, telephone numbers, credit card numbers, social insurance number, and private correspondence) and/or private customer information (including but not limited to non-public information about Dell product model numbers, service tags, express service codes, prior product service histories and interactions, and warranty information).

  • PART B: NOVEMBER 2017 PRIVACY BREACH

  • 4. Did you purchase Dell products or speak with Dell customer service or tech support between January 2008 and November 2017?

  • 5. If Yes to Question 4, did you receive email correspondence from Dell Technologies in April 2018 advising that Dell “had determined that scammers claiming to work for Dell have some basic information related to your Dell services history (such as customer name, email address, Dell product information, Dell service tag or Dell support history)”?

  • 6. In or after November 2017, have you received, or do you suspect you’ve received, Targeted Tech Support Scam calls, emails or other correspondence claiming to pertain to your Dell product or service?

  • PART C: GENERAL INFORMATION RE PRIVACY BREACH(ES)

  • 7. How were you contacted by the Targeted Tech Support Scammers (please check all that apply)?

  • 8. Approximately how long did you continue to receive Targeted Tech Support Scam calls, emails or other correspondence claiming to pertain to your Dell product or service?

  • 9. Did you change your phone number and/or email address to stop receiving Targeted Tech Support Scam calls, emails or other correspondence?

  • 10. Did you provide your personal information or your Dell private customer information, which includes but is not limited to your name, email address, Dell product information, Dell service tag or Dell support history to suspected Targeted Tech Support Scam calls, emails or other correspondence, believing you were providing the information to Dell?

  • 11. If Yes to Question 10, please list the type of information you provided:

  • 12. To your knowledge, was malicious software installed on your Dell product?

  • 13. Did you contact Dell to advise them of the suspected Targeted Tech Support Scam calls, emails or other correspondence you received?

  • 14. If Yes to Question 13, what response did you receive from Dell?

  • If you have correspondence between you and Dell regarding your complaint(s) concerning Targeted Tech Support Scam calls, emails or other correspondence, we ask that you include a copy with this Intake Form.

  • 15. As a result of receiving Targeted Tech Support Scam calls, emails or other correspondence, did you suffer any of the following? Please check all that apply:

  • 16. Please provide any further details you consider relevant in describing how receiving Targeted Tech Support Scam calls, emails or other correspondence impacted you:

  • SECTION III: INCOME LOSS / OUT OF POCKET EXPENSES

  • 17. Did you provide your banking information either via telephone, email or other correspondence to scammers, believing you were providing such information to Dell?

  • 18. If Yes, was this information used to acquire funds (money) from you?

  • 19. Have you suffered or experienced any financial loss as a result of receiving Targeted Tech Support Scam calls, emails or other correspondence?

  • 20. Did you incur any expenses (e.g., need for computer remediation after installation of malicious software, to run a credit check, purchase of third-party credit protection and anti-fraud monitoring, etc.) as a result of receiving Targeted Tech Support Scam calls, emails or other correspondence?

  • If so, we ask that you please save all receipts / documentation of expenses for the time being.

  • 21. Please generally describe how as a result of receiving Targeted Tech Support Scam calls, emails or other correspondence impacted your activities of daily living, enjoyment of life (etc.)

  • SECTION IV: OTHER INFORMATION

  • Please provide any further information that you think may be relevant:

  • Thank you for completing this informational form. Upon receiving your contact information, we will add you to our database and will provide you with any relevant updates on the action. Please note that individual interviews and meetings are not required at this time.

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